This Privacy Policy describes how information may be collected, used, stored, and protected when you visit or interact with our website, online store, mobile experiences, and other digital services that may be introduced in the future. We are committed to respecting the privacy of visitors and customers and to handling personal information responsibly. This policy is intended to explain the types of information that may be obtained, the circumstances in which it may be collected, how it may be used, and the choices that may be available to you regarding your information.
You may provide personal information when you create an account, place an order, complete a form, participate in a promotion, subscribe to communications, respond to a survey, request assistance, or otherwise interact with our website. Depending on the service or transaction involved, information may include your name, email address, telephone number, billing address, shipping address, payment details, account information, and other information needed to provide the requested service. Certain areas of the website may be accessible without providing personal information, although some features and transactions may require specific information to operate properly.
Information may also be collected when you contact customer support. Communications submitted through email, online forms, chat services, or other support channels may be reviewed, stored, or recorded when appropriate for customer service, quality assurance, security, training, dispute resolution, or operational purposes. The length of time that support communications are retained may depend on the nature of the request, whether the information is connected to an account or transaction, and applicable legal or business requirements.
Certain information may be requested or processed when necessary to meet legal, regulatory, security, or compliance obligations. For example, information may be reviewed to help prevent fraudulent transactions or to determine whether a transaction involves an individual, organization, location, or activity subject to applicable restrictions. These procedures may include screening against relevant government or international restriction lists when required or appropriate.
If you choose to receive newsletters, promotional messages, product announcements, or other marketing communications, your contact information may be used for those purposes. You may generally stop receiving promotional communications by selecting the unsubscribe option included in applicable messages or by using other available account or communication preferences. Choosing not to receive marketing communications does not necessarily prevent you from receiving important service messages concerning orders, transactions, account activity, or other necessary communications.
When a purchase involves sending merchandise to another person, information relating to the recipient may be collected to complete delivery and fulfill the requested transaction. Recipient information is used for purposes associated with the order and is not intended to be used for unrelated promotional communications unless the recipient separately provides appropriate consent.
We may also collect certain technical and usage information automatically when you browse or interact with the website. This may include information about your device, browser type, operating system, approximate location, IP address, pages viewed, links selected, time spent on particular pages, referring websites, and general interaction patterns. Depending on the technologies used and the choices you make, this information may be collected through cookies, pixels, tags, local storage, and similar technologies.
Automatically collected information can help us understand how visitors use the website and identify opportunities to improve its performance, navigation, content, functionality, and security. It may also be used for analytics, fraud prevention, troubleshooting, service optimization, and, where permitted, advertising or marketing activities. Some information may be aggregated or otherwise processed so that it does not directly identify an individual.
Personal information may be used for a variety of legitimate business and service-related purposes. These purposes can include processing and delivering orders, confirming payments, providing customer support, managing accounts, responding to inquiries, communicating about transactions, administering promotions, maintaining website functionality, improving products and services, preventing fraud, protecting website security, and complying with applicable legal obligations.
Information may be provided to carefully selected service providers that perform functions on our behalf. These providers may assist with payment processing, order fulfillment, shipping, website hosting, information technology, fraud prevention, customer support, analytics, communications, advertising, and other operational services. When personal information is provided to service providers, it is generally used to perform the services for which the information was supplied or for other authorized operational purposes.
Certain information may also be disclosed when necessary to comply with applicable laws, regulations, court orders, subpoenas, or other valid legal processes. Information may be provided when reasonably necessary to investigate suspected fraud, protect the security of the website, enforce applicable terms, defend legal rights, or protect customers, visitors, employees, or other individuals.
Personal information may be involved in a corporate transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or similar business event. In such circumstances, information associated with the website, customer accounts, or business operations may be transferred as part of the relevant transaction, subject to applicable legal requirements and privacy protections.
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including providing services, completing transactions, maintaining appropriate business records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal or regulatory requirements. Retention periods may differ depending on the nature of the information, the reason it was collected, the type of relationship involved, and applicable legal obligations.
Depending on where you live, you may have certain rights concerning your personal information. Individuals in jurisdictions such as the European Economic Area and the United Kingdom may have rights that can include requesting access to personal information, asking for inaccurate information to be corrected, requesting deletion in certain circumstances, restricting particular types of processing, objecting to certain uses, and requesting a transferable copy of applicable information. The availability of these rights may depend on local law, and certain exceptions or limitations may apply.
To make a privacy-related request or ask questions about the handling of personal information, you may contact us at [email protected] or call 1-800-305-5471. We may need to request additional information to verify the identity of the person submitting a request before taking action. Verification helps protect personal information from unauthorized disclosure or modification.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, improper disclosure, loss, alteration, destruction, or misuse. Security measures may include access controls, monitoring procedures, technical safeguards, and other practices appropriate to the nature of the information being handled. Despite these efforts, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Visitors and customers should also take reasonable precautions when using online services. This includes maintaining the confidentiality of account credentials, using secure devices and networks where possible, avoiding the unnecessary disclosure of sensitive information, and promptly notifying customer support if unauthorized account activity is suspected.
Our website may contain links to third-party websites, applications, services, or other digital resources. Those external services may operate under privacy policies and practices that are different from ours. We encourage users to review the privacy notices of third-party services before providing personal information or using their features. We are not responsible for privacy practices that are independently established and operated by external websites or services.
This Privacy Policy may be revised from time to time to reflect changes in our services, information practices, technology, applicable laws, or operational requirements. When changes are made, the updated version may be published through the website. Visitors are encouraged to review the policy periodically so they can remain informed about how information may be handled.
By continuing to use the website after an updated Privacy Policy has been made available, you acknowledge the revised policy to the extent permitted by applicable law. If you have questions about this policy, your personal information, or the privacy choices available to you, please contact us at [email protected] or 1-800-305-5471.