Customers who would like to purchase products must place their orders through the online store. All purchases are completed electronically through the website, and orders cannot be accepted by mail, telephone, purchase order, or other traditional ordering methods. The online checkout process is designed to provide a convenient way to select merchandise, review the items in a shopping cart, provide the necessary order information, and complete payment using an accepted payment method displayed during checkout.
Before submitting an order, customers should carefully review the selected products, quantities, prices, shipping information, and other details shown during checkout. Once the order has been submitted successfully, the information provided may be used to process and fulfill the purchase. Customers are responsible for ensuring that all information entered during checkout is accurate and complete, including billing details, shipping information, contact information, and any other details required to complete the transaction.
Product availability is displayed on the applicable product page whenever possible. An item shown as available may be purchased through the website while inventory remains available. Products that are temporarily unavailable or sold out cannot be purchased until additional inventory becomes available. Availability may change without notice because inventory levels can fluctuate as orders are received and processed.
Some products may include an option for customers to request a restock notification. If this feature is available, customers may enter an email address to receive a message when the selected item becomes available again. Restock notifications are provided as a convenience and do not reserve merchandise or guarantee that a product will remain available after the notification is sent. Customers who request these messages should make sure that the email address provided is correct and that messages from [email protected] are not blocked by their email provider.
Product prices are displayed on the website and may vary by item or change over time. The price shown at the time an order is submitted is the price applicable to that purchase, subject to any applicable taxes, shipping charges, or other fees disclosed during checkout. We do not offer price matching based on prices advertised by other retailers or websites. Customers should review the final order summary carefully before completing payment to confirm the total amount that will be charged.
Taxes and other charges may depend on the destination to which an order is being shipped. For deliveries within the United States, applicable sales taxes may be calculated according to the shipping address and relevant local requirements. Orders shipped to Canada may be subject to applicable goods and services taxes, harmonized sales taxes, duties, or other import charges. Customers receiving shipments in Canada should be aware that additional amounts may become payable depending on the circumstances of the shipment.
Orders delivered to the United Kingdom may include applicable value-added tax or other charges according to the destination and the applicable requirements at the time of purchase. Depending on the value and circumstances of an order, certain taxes or import charges may be collected at different stages of the delivery process. Similar considerations may apply to shipments sent to countries within the European Union, where applicable VAT and customs requirements can depend on the destination country, order value, and applicable regulations.
For destinations outside the United States, Canada, the United Kingdom, and European Union, taxes, customs duties, import fees, and other local charges may not be included in the product price or the amount displayed at checkout. In such circumstances, the recipient may be responsible for charges assessed by local authorities or the carrier when the shipment enters the destination country. Customers are encouraged to review the customs and tax requirements applicable to their location before placing an international order.
All transactions may be subject to payment and security verification. These procedures are intended to protect customers and the store from unauthorized or fraudulent transactions. To help prevent processing delays, customers should provide billing information that corresponds with the details associated with their selected payment method. If information cannot be verified or a transaction raises security concerns, an order may be delayed, declined, or canceled.
Promotional codes and special offers may be subject to individual terms and conditions. Unless a particular promotion states otherwise, only one promotional discount or code may be applied to a single transaction. Multiple discount codes generally cannot be combined. Promotional discounts may also exclude certain products or categories, including gift cards. Customers should enter any applicable promotional code during checkout and confirm that the expected discount appears before submitting the order. Discounts generally cannot be added to an order after the purchase has been completed.
After an order is submitted, customers may receive status updates as the purchase moves through the processing and fulfillment stages. A newly submitted order may initially appear as received or new while the information is being reviewed. Once the order enters fulfillment, its status may change to indicate that the items are being prepared for shipment. After the order has been shipped, the status may reflect completion or shipment confirmation. If an order is canceled before completion, the status may indicate that the transaction was canceled. Where a refund has been processed and the order has been finalized, the order record may reflect a closed or completed refund status.
Order changes or cancellation requests may be possible only during the period before an order enters fulfillment. Once processing and preparation have begun, it may no longer be possible to make changes because the order may already be moving through the fulfillment process. This can include requests to change the shipping address, modify product quantities, replace an item, or alter other order details. Customers who need to request a change or cancellation should contact customer support as soon as possible at 1-800-305-5471 or [email protected].
Customers should understand that submitting a request to modify or cancel an order does not necessarily guarantee that the requested action can be completed. The ability to make changes depends on the current status of the order and whether fulfillment activities have already started. If an order cannot be changed or canceled, customers may need to use the applicable return process after delivery, subject to the relevant return terms.
Protecting customer information is an important part of the online shopping experience. Personal information collected during the purchasing process may be used to complete transactions, communicate about orders, provide customer support, process payments, arrange shipping, and address service-related requests. Information is handled in accordance with applicable privacy practices and is not sold for marketing purposes without the appropriate authorization or consent.
Customers should also be aware that certain information may need to be shared with service providers involved in completing an order, such as payment processors, shipping providers, fulfillment services, fraud prevention services, or technology providers. Such sharing may be necessary to provide requested services and complete transactions. Information may also be disclosed when required by applicable law or when reasonably necessary to protect the security and integrity of the website and its users.
The online store provides customer support for matters directly connected with purchases and store services. This includes questions concerning orders, product availability, shipping, returns, payments, and other shopping-related issues. For assistance with an order or another store-related concern, customers may contact support by calling 1-800-305-5471 or sending an email to [email protected]. Providing an order number and a clear description of the issue can help the support team review the request more efficiently.
Questions concerning matters outside the operation of the online store, including broader questions about the Minecraft brand, game content, intellectual property, or other activities not related to a purchase, may require assistance from the appropriate official source. Store customer support is intended primarily to assist with transactions and services provided through the online shopping platform.