Shipping information for each product is provided on the applicable product page and should be reviewed before an order is placed. The information shown there is intended to provide the latest available estimate for when an item is expected to leave the fulfillment facility. Shipping times can differ between products because merchandise may be stored and processed at different warehouse locations. As a result, products purchased in a single order may not necessarily be dispatched together.
When multiple items are included in one order, separate shipments may be created based on inventory availability, warehouse location, product type, or fulfillment requirements. Customers may therefore receive more than one package for the same order, and individual parcels may arrive on different dates. Separate shipments do not necessarily indicate a problem with the order. When applicable, tracking information for each shipment may be provided separately so that customers can monitor the progress of each package.
After an order is successfully submitted, it generally enters a processing stage before being handed to a delivery carrier. During this period, items may be located, inspected, packed, labeled, and prepared for dispatch. Processing time varies according to the product, inventory status, order volume, and other operational factors. The estimated processing information displayed on the product page should be considered when determining the expected shipping schedule.
Once an order or individual shipment has been dispatched, tracking information may be provided when the selected carrier supports tracking. Tracking details can provide information about the shipment’s current location, movement through the carrier network, and estimated delivery progress. Tracking updates may not appear immediately after dispatch, as some carriers require additional time to scan and register a package in their system.
Estimated delivery dates are provided for planning purposes and are not guaranteed delivery deadlines. The actual arrival time can be affected by the destination, shipping method, carrier operations, customs procedures, weather, public holidays, seasonal demand, transportation disruptions, and other circumstances outside the normal fulfillment process. Customers placing orders for a specific event or deadline should allow additional time whenever possible.
Shipping options and delivery speeds may differ according to the destination and the merchandise included in an order. Some products may offer standard shipping as well as faster delivery services, while other products may have limited shipping options. Expedited shipping may not be available for every item or destination. The available methods and applicable costs will be displayed during checkout when the shipping destination has been entered.
Orders are generally processed and dispatched on applicable business days. Weekends and public holidays may not be included when calculating processing or transit estimates. During periods of unusually high demand, such as major holidays or promotional events, fulfillment and transportation networks may experience increased volumes. This can extend the amount of time required to prepare and deliver an order.
Customers who are purchasing merchandise for a holiday or other time-sensitive occasion should review the product-specific shipping information before placing an order. Cutoff dates for arrival before a particular holiday may vary according to the product, destination, inventory status, and selected shipping service. Because delivery estimates can change, placing an order well before the intended date can provide additional time for unexpected delays.
International shipping may be available to a range of destinations, but delivery eligibility can vary by product and country. Certain merchandise may be restricted from international shipment because of transportation rules, customs requirements, product characteristics, or other logistical limitations. If a particular destination is unavailable at checkout, the item may not be eligible for delivery to that location.
International orders may require additional time because shipments can be subject to customs inspection and clearance procedures. Customs authorities may request additional information or hold a package for inspection before it is released for delivery. These procedures are outside the direct control of the store and can cause actual delivery times to exceed the original estimate.
Customers receiving international shipments may also be responsible for customs duties, import taxes, brokerage charges, value-added taxes, or other fees imposed by the destination country. These charges can vary according to local regulations, the type and value of the merchandise, and the destination. Customers should review the customs requirements that apply to their location before placing an international order.
Shipping to certain United States military addresses may be available for eligible products. Customers using military addresses should enter the address information exactly as required by the applicable postal service and follow the required formatting instructions. Military shipments may take longer than ordinary domestic deliveries because of the additional transportation and routing involved.
A valid and complete delivery address should be entered before an order is submitted. Customers should carefully review street information, apartment or unit numbers, postal codes, city names, state or regional information, and any other required details. Incorrect or incomplete address information may cause a shipment to be delayed, returned, or delivered unsuccessfully.
Once an order has been submitted, the shipping address may not be able to be changed. Fulfillment activities can begin quickly, and an order may become unavailable for modification after processing starts. Customers should therefore verify the delivery address and other shipping details carefully before completing payment.
Orders placed separately generally remain separate transactions and are not automatically combined into one shipment. Likewise, a single order cannot normally be divided among multiple delivery addresses. Customers who need merchandise delivered to different locations should place separate orders using the appropriate destination address for each purchase.
Shipping charges are calculated according to the applicable order, destination, products, and shipping method displayed during checkout. When products from the same order are dispatched separately because of inventory or fulfillment requirements, customers will not ordinarily be charged an additional shipping fee solely because the order has been divided into multiple packages, unless the checkout terms specifically state otherwise.
Tracking availability can vary by carrier, destination, and service level. Some shipments may provide detailed tracking information from dispatch through final delivery, while other services may provide only limited updates. International packages can sometimes pass between multiple transportation or postal providers, which may result in changes to the tracking system or periods during which no new scan is displayed.
A lack of an immediate tracking update does not necessarily mean that a shipment has stopped moving. Tracking information can take time to update after a package leaves a warehouse, enters a carrier facility, crosses an international border, or is transferred between delivery providers. Customers should allow reasonable time for new tracking events to appear before assuming that a shipment has been lost or delayed.
If an order appears to be taking longer than the estimated delivery period, customers may contact Customer Service for assistance. For shipping questions, order-status concerns, or delivery-related issues, support can be reached at 1-800-305-5471 or [email protected]. Customers should include their order number and, when available, tracking information so the support team can review the shipment more efficiently.
While reasonable efforts are made to provide accurate processing and delivery estimates, circumstances beyond the normal fulfillment process may affect shipping schedules. Severe weather, natural events, transportation interruptions, carrier capacity limitations, customs delays, incorrect addresses, seasonal demand, and other unexpected conditions can influence the time required for a package to arrive.
By placing an order, customers acknowledge that shipping and delivery estimates are approximate and may change as the order progresses. The most relevant shipping information is the information displayed for the specific product and destination during the purchasing process. Customers are encouraged to review these details carefully and retain their order confirmation and tracking information for future reference.