Our return policy is intended to provide customers with a clear and convenient way to request a return when an eligible purchase does not meet their expectations. Most merchandise purchased through the online store may qualify for a 30-day money-back return period. Customers generally have 30 days from the date their order is delivered to submit a return request. Certain products may be excluded from this policy, and any applicable return restrictions or special conditions will be identified on the relevant product page before purchase.

Merchandise purchased at live events, physical events, or other in-person sales locations is considered final sale and is not eligible for return or refund. Customers should review the purchase conditions provided at the time of an event transaction before completing their purchase.

Customers who need help with a return can contact Customer Service seven days a week during regular support hours, from 8:30 AM to 5:00 PM EST. Return requests should be submitted through the available customer contact form or by contacting support at 1-800-305-5471 or [email protected]. A customer service representative will review the request and provide information about the applicable return process.

A return should not be shipped without receiving the appropriate instructions first. Customers must contact support and obtain return authorization before sending merchandise back. Once a return has been approved, customers will receive the information needed to complete the process, which may include a designated return address, shipping instructions, required documentation, or other applicable requirements. Sending a package to an incorrect address or without the required authorization may delay the processing of the return.

Returned merchandise must generally be in its original condition. Products that have been worn, washed, used, damaged after delivery, modified, personalized, or otherwise altered may not qualify for a refund. Customers should take reasonable care of the merchandise while deciding whether to keep it and should retain original packaging, accessories, labels, and other components whenever possible.

After a returned item has been received, it may be inspected to confirm that it satisfies the applicable return requirements. Refund processing will begin after the return has been reviewed and accepted. The refund generally applies to the eligible merchandise value and does not include original shipping charges unless otherwise required by applicable law or specifically stated in the terms of the purchase.

When a prepaid return shipping label is provided, the cost associated with that label may be deducted from the amount refunded to the customer. Any applicable shipping deduction will depend on the circumstances of the return and the terms communicated when the return is authorized. Customers should review the return instructions carefully before sending merchandise back.

Refund processing times can vary. Once a refund has been issued, the time required for the funds to appear in the original payment account depends on the financial institution, card issuer, payment service, or other payment provider involved in the transaction. Processing delays after a refund has been approved may therefore occur outside of the store’s direct control.

For purchases originally paid through PayPal, eligible refunds will generally be sent back to the same PayPal account used to complete the transaction. After the refund has been processed, the funds may appear according to PayPal’s applicable processing procedures. Customers can manage the refunded balance through their PayPal account in accordance with PayPal’s own terms and policies.

Direct exchanges are not currently available. Customers who want a different size, color, style, or other replacement product should generally return the original eligible item in accordance with the return policy and then place a separate order for the desired merchandise. Availability and pricing of the replacement product may differ from the original purchase. Customer Service can provide general assistance regarding the return and repurchase process.

Certain products are excluded from the standard return process. Non-returnable merchandise may include standees, gift cards, personalized or customized products, charitable merchandise, final-sale products, exclusive items identified as non-returnable, and other products for which a return restriction is disclosed before purchase. Customers should review the individual product description and applicable terms carefully before completing an order.

Gift cards are non-returnable and are not eligible for refunds. Gift cards cannot generally be exchanged for cash or converted into account credit. Customers should verify the intended recipient and purchase details before completing a gift card transaction because these purchases are final.

A seasonal return extension may be offered during the holiday period. Eligible purchases made during the designated holiday shopping window may receive additional time to submit a return request, with certain qualifying purchases potentially eligible for return through January 31. The availability of an extended holiday return period may depend on the applicable product, seller, or promotional terms. Customers should review the return information provided with their purchase to determine whether a particular order qualifies.

Products that arrive damaged, defective, or materially different from what was ordered may require a separate review. Customers should contact Customer Service as soon as possible after receiving the merchandise and provide the order number together with clear photographs showing the condition of the item. Photographic evidence can help the support team evaluate the reported issue and determine the appropriate next steps.

When submitting a damaged or defective product claim, customers should preserve the item and its packaging until the support team provides further instructions. Depending on the circumstances, additional information or photographs may be requested before a resolution is provided. Customers should not dispose of or alter the affected merchandise before the claim has been reviewed unless instructed otherwise.

A return request does not automatically guarantee that a refund will be approved. Eligibility is determined according to the applicable return terms, the condition of the merchandise, the timing of the request, and any exclusions that applied to the purchase. Customers should follow all return instructions carefully to avoid unnecessary processing delays.

Customers are responsible for reviewing the return conditions applicable to their purchases. Product pages may contain specific information about eligibility, exclusions, final-sale status, or other restrictions. If there is uncertainty about whether an item qualifies, customers are encouraged to contact support before sending the product back.

For questions about an existing return, refund, damaged item, defective merchandise, or other return-related matter, Customer Service can be reached at 1-800-305-5471 or [email protected]. When contacting support, customers should include their order number and a description of the issue whenever possible so that the request can be reviewed more efficiently.

This return policy may be revised when necessary to reflect changes in products, services, operational procedures, or applicable requirements. Any updated terms may be made available through the website and will apply according to the conditions stated at the time of the applicable purchase or return request. By placing an order, customers acknowledge that they are responsible for reviewing the return terms that apply to the merchandise they purchase.