Our Commitment to Accessibility
We are committed to providing a website experience that is accessible, convenient, and welcoming to all visitors. Our goal is to make our website content, features, navigation, and digital services as easy to use as reasonably possible for people with different abilities and accessibility needs. We recognize that visitors may interact with online content in different ways, and we continually consider accessibility when reviewing the design, functionality, and usability of our website.
If you experience difficulty accessing, viewing, navigating, or interacting with any portion of our website, we encourage you to let us know. Your feedback helps us identify areas where improvements may be needed and allows us to better understand how different visitors experience our digital services. We welcome comments regarding pages, functions, interactive elements, written content, forms, menus, images, or other features that may create barriers to access.
If you encounter an accessibility issue or believe that a particular part of the website could be easier to use, please contact our Customer Service team by calling 1-800-305-5471 or by sending us a message through our contact form. When submitting an accessibility-related request, please include “Disabled Access” in the subject line so that your message can be directed to the appropriate team. Providing as much information as possible about the issue will help us understand the circumstances and determine what improvements may be appropriate.
When describing an accessibility concern, you may wish to include the web page or section where the issue occurred, the feature you were attempting to use, and a brief explanation of the difficulty you encountered. If you have a suggestion that could make the website more accessible or easier to navigate, we welcome that information as well. Specific details can be particularly helpful when an issue involves a certain device, browser, assistive technology, or method of navigation.
We take accessibility feedback seriously and use it as part of our ongoing efforts to improve the overall website experience. Accessibility is an ongoing process, and we understand that digital environments, technologies, and user expectations continue to change. We regularly consider opportunities to improve the usability of our website and to reduce potential barriers that may prevent visitors from accessing information or using available features.
Our accessibility efforts are intended to support a broad range of users, including individuals who may use assistive technologies or alternative methods to access digital content. We aim to provide information in a clear and usable manner and to make website functions as understandable and practical as possible. While no website can guarantee that every feature will work identically across every device, browser, operating system, or assistive technology, we remain committed to identifying and addressing accessibility concerns that are brought to our attention.
Some portions of a website may also include digital content, services, applications, or technologies provided by third-party vendors. Because these external providers operate independently, we may not have direct control over the accessibility of their products, platforms, or content. Nevertheless, we encourage third-party providers whose services or digital content may be accessed through our website to consider accessibility and to make their offerings as usable and inclusive as reasonably possible.
We also encourage visitors to contact us when an external feature creates an accessibility barrier while using our website. Although we may not be able to directly modify a third-party system, receiving this information helps us understand the overall user experience and determine whether alternative assistance or other appropriate steps may be available.
Accessibility is an important part of creating a positive online experience, and we value the participation of visitors who share their experiences with us. We will continue reviewing feedback, considering reasonable improvements, and looking for practical ways to make our website more accessible and user friendly. If you have an accessibility question, encounter a difficulty, or would like to recommend an improvement, please contact us at 1-800-305-5471 or through our contact form with “Disabled Access” in the subject line.